Track your order

Delivery takes 7–13 business days from the moment your order ships. If your order includes a custom name patch or phone number, add 3–5 business days of production first — good things (and perfect stitching) take a little time.

You'll get a shipping-confirmation email with your tracking number the moment your order leaves the warehouse. Personalized orders spend 3–5 business days in production first, so a short quiet period after ordering is completely normal. (Also worth a peek in your spam folder — those emails love to hide there.)

Usually not! Tracking updates can lag 1–3 days behind the package itself, especially while it's moving between carriers — it's almost always still on its way to you. If nothing has moved for 10+ days, email us and we'll chase it down for you.

Carriers sometimes scan a package "delivered" a little early, or tuck it somewhere creative. Check with household members and neighbors, around the porch, mailbox area, or building mailroom — most packages turn up within a few days. If it hasn't appeared within 5 business days of the delivered scan, email us and we'll open an investigation right away.

Email us as soon as possible at info@betterdoglife.com with your order number and the correct address. If your order hasn't shipped yet we'll update it, and if it's already on the move we'll do everything we can to get it sorted.

Some orders ship in multiple packages, each with its own tracking number — so part of your order may arrive before the rest. Enter your order number above and you'll see every package and where each one is right now.